Flat Bill, Snapback, Drover Logo Cap

Our Promise

We'll work diligently to have your orders filled and shipped out as early as possible. Your satisfaction is our motivation, and we want to get you your products as quickly as we can.

• All orders are processed upon receipt.
• We kindly ask that you allow up to 2 business days for processing and filling your order.
• Processing and shipping time estimates do not account for weekends, holidays or non-business days.
• Shipping costs are dependent on weight, shipping address, and shipping method.
• Shipping method is selected at checkout by you.
• Packages will be shipped in the order they are received.
• If you need your package earlier, see our Faster Shipping Options.

Standard Shipping

Standard Shipping rates will vary based on package weight and shipping address. Rates will be shown during the checkout process prior to payment. Please allow up to 2 business days for processing and 2-4 business days for delivery based on the transit time of the selected service (although most arrive in 2-3 days).

Delivery times are based on orders placed between Monday – Friday. All orders received after 2:00 PM CST will be processed the next business day.

Shipping Accuracy

Please check your shipping address carefully!

Drover Cowboy Threads reserves the right to make corrections and to limit refunds and replacements if an address error is made.

Our guarantee extends only to correctly addressed orders. Drover Cowboy Threads guarantees delivery only to the provided address confirmed on the order acknowledgement.

Shipping To PO Boxes

Sorry, we cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.

International Shipping

Currently we only ship to the 50 states in the USA.

Order Tracking

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number located near the bottom of the e-mail.

Business Days & Holidays

All orders are processed and shipped Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving
• Christmas

Returns

You may return your order within 30 days from the receipt of order.
To be eligible for a return, your item must be unused, unworn, must not show any evidence of wear, must be returned with all its original tags and in the same condition that you received it.  We advise you to inspect and try on all items before removing the tags. Gift cards are non-returnable items.

There are no returns on clearance items.

Original shipping charges are non-refundable.

Refunds

Refunds are normally processed within 1 day of being received.  Allow 1-2 weeks for your return to be fully processed. This takes into consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.

There will be no refunds or value credited to bonus items that the consumer received as free.  For example, “Buy 2 Women’s Tops, receive the Silver Feather Necklace Free.” The necklace must be returned, but the value of the free necklace will not be refunded since it was not paid for originally.

Late or Missing Refunds

If you haven’t received a refund within 2 weeks, please check your account or credit card company first, as it may take some time before your refund is officially posted with them.

If you’ve done all of this and you still have not received your refund, please contact us at:

jmurray@drovercowboythreads.com

Exchanges

YOU MUST SHIP THE ITEMS BACK TO US AT YOUR EXPENSE AND PAY FOR THE CORRECT SIZE TO BE SHIPPED TO YOU. 

To be eligible for an exchange, your item must be unused, unworn, must not show any evidence of wear, must be returned with all its original tags and in the same condition that you received it. 

Exchanges are only allowed for a different size of the same style or if the item was defective or damaged. If you need to exchange it for the same item, send us an email at:

jmurray@drovercowboythreads.com and send your item to:

Drover Cowboy Threads
6233 West 423 Rd.
Adair, OK   74330

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

To return your product for a refund or exchange, you should mail your product to:

Drover Cowboy Threads
6233 West 423 Rd.
Adair, OK   74330

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.