Returns & Exchanges
Free Returns & Exchanges
We offer free returns and free exchanges on eligible items within 90 days from the receipt of your order.
How to Start a Return or Exchange
To initiate your return or exchange, please use our online self-service portal:
- Sign In: Log into your account on our website.
- Find Your Order: Navigate to your order history and locate the order you wish to return.
- Request Return: Click the Return button next to the eligible items.
- Specify Exchanges: If you want to exchange an item for a different size or style, please clearly note the exact size and style you need in the Notes section before submitting.
Once your return request is reviewed and approved by our team (typically within 24–48 hours, excluding weekends), you will receive your prepaid, free return shipping label via email. If you do not receive your label within 48 hours (excluding weekends), please email us at cs@drovercowboythreads.com.
How to Send Your Item Back
⚠️ IMPORTANT PACKAGING NOTE ⚠️
Your free return label is calculated based on the weight and dimensions of your original package. Please return the items to us using the original packaging or an envelope of a similar size. Returning your order in a significantly larger box or envelope could incur additional shipping charges to you.
- Pack Your Items: Package the items securely. You must include your original packing slip inside the package so our team can identify your order.
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Include a Note: Write a quick note on or with your packing slip telling us exactly what you want:
- For a Return: Note that you want a refund.
- For an Exchange: Note the exact size and style you would like to receive.
- Attach the Label & Ship: Print your free return label, stick it on the package, and mail with carrier
Eligibility Requirements
To be eligible for a full refund or a size/style exchange, your items must meet the following criteria:
- Must be unused, unworn, and show no evidence of wear.
- Must be returned with all original tags attached.
- Must be in the same condition that you received it.
Tip: We highly advise you to inspect and try on all items BEFORE REMOVING ANY TAGS!
Exceptions & Non-Returnable Items
- Clearance Items: There are no returns or exchanges on clearance items. All sales are final.
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Shipping Fees: Original shipping charges from your initial purchase are non-refundable.
Refunds
Refunds are normally processed within 1 day of arriving at our facility. Please allow 1-2 weeks for your return to be fully completed. This window covers transit time back to our warehouse, a full inspection of the items, and your bank's credit processing time. You will receive an email confirmation the moment your refund is processed.
Bonus & Free Items: There are no cash refunds or value credits issued for items you received for free as part of a promotion (e.g., “Buy 2 Signature Series Shirts, receive a free t-shirt”). If you return the paid items, the free t-shirt must also be returned.
Late or Missing Refunds
If you haven't received your refund after 2 weeks from tracking delivery, please check your bank account or credit card company first, as it can take them a few business days to officially post the credit.
If you have checked your statement and still do not see your refund, please contact us at cs@drovercowboythreads.com.
